Refund & Return Policy

💸 Refund & Return Policy — Grownow

We want you to love what you buy from Grownow! If something's not right, here’s how we handle returns and refunds:

🔄 Return Policy

• You have 7 days to request a return after receiving your item 📦.

• Item must be unused, unworn, with tags, in original packaging.

• Keep your receipt or proof of purchase 🧾.

📩 To start a return, email us at grownow111@gmail.com.
Items sent without prior approval won't be accepted.

🚨 Damaged or Wrong Items?

Inspect your order once received. If it’s damaged, defective, or incorrect, contact us immediately so we can fix it 💬.

🚫 Non-Returnable Items

We do not accept returns for:

• Perishables (food, flowers, plants) 🥀

• Custom/personalized products 🎨

• Beauty & personal care items 🧴

• Hazardous goods, flammables, or sale items 🔥

• Gift cards 🎁

Have a question? Just ask — we’re here to help.

🔁 Exchanges

Need something else?
Return your item and place a new order once your return is approved.

🇪🇺 EU 14-Day Cooling-Off Period

For EU customers, you can cancel/return your order within 14 days, no reason needed — as long as the item is unused, with tags and original packaging.

💳 Refunds

• Once we inspect your return, we’ll notify you if it’s approved ✅.

• Approved refunds are issued to your original payment method within 10 business days 🏦.

• If it’s been over 15 days, contact us at grownow111@gmail.com.